Privacy Policy

Twins International BV / TWISTER ensures that your data is protected when you use our services. Therefore we have a policy stating how your personal data will be processed and protected. Changes to this data policy can be found on our website.

Personal data
We take full responsibility for all personal information you provide us with or that we can trace from creating an account, your purchases and registration for catalogs and subscribing to Twins International BV Fashion News. These data can be data like your name, address, email address, telephone number and date of birth. These data remain within Twins International BV. Twins International BV maintains and processes your personal data in the Netherlands in line with Dutch law.

How do we use your personal data?
When you provide us with personal information, you give us permission to use these data for our obligations to you and to provide you with the service that you expect from us. This includes processing and shipping orders, SMS messages and e-mails on the delivery status, managing your account by performing credit checks, and sending information such as new services and offers. We can also keep you up to date on changes or improvements of our services via email, phone or post from Twins International BV. Should a problem arise with the delivery of your order, we will use the data to contact you. We store your data no longer than is necessary for the performance of our services or as long as we are required by law.

Can I contact you to find out what information is stored?
You have the right to request information about the personal data we store for you. If the information is incorrect, incomplete or not applicable, you can ask us to modify or delete the data. You have the right to ask an annual written documentation of the personal data relating to your account. In order to request information it is best to write to Twins International BV Customer services. You can change your consent to the use of your data for marketing purposes (e.g. sending catalogs, mailings or offers). You can contact us via the Customer Service by email: [email protected].

Who has access to the data?
We will never send your information / sell / exchange to / third parties for marketing outside Twins International BV. Twins International BV sends data only to third parties to fulfill our obligations in serving to your needs. Twins International BVsends your data e.g. to suppliers and shipping partners about shipments. Twins International BV may also disclose your personal information to organizations such as credit control and debt collection agencies in connection with credit checks, identity checks, keeping the creditworthiness and performing collections.

How do we protect your information?
We have both technical and organizational measures to protect your data from loss, manipulation, unauthorized access, etc. We continuously improve our safety in case of technological progress and developments. In Twins International BV we protect your information through encryption. SSL stands for Secure Sockets Layer and is a feature that all the information between the buyer and the seller sent encrypted.

Credit card payments
Credit card payments are as safe as possible, all information is transmitted in encrypted form using SSL (Secure Sockets Layer). This means that the information is sent through a secure connection and that your credit card information by external parties can’t be seen.
For credit card payments, we work with an authorized payment partner who directly communicates to the bank to make sure that the card is valid for purchases. Our payment partner will process your credit card information as stated in the international security standard PCI DSS, developed by credit card organizations VISA, MasterCard, Maestro, American Express. This means that your credit card information is processed to the highest safety standards. If you pay by credit card, we reserve the right to an identity check at this time.

A cookie is a small text file that is stored on your computer or mobile device and that on subsequent visits to the website is retrieved. Twins International BV uses cookies to track your visit to our website and make you visit more enjoyable and easier. We do not use cookies to store personal data or give information to third parties.There are two types of cookies: persistent cookies and temporary cookies (session cookies). Permanent cookies are stored for up to 12 months as a file on your computer or mobile device. Session cookies are temporarily stored and are deleted when you close your browser.
We use persistent cookies when you select the "Remember me" option at login. These cookies contain your chosen home page and your data. We use session cookies when you use the product filter and to make sure you are logged in and if an item is loaded to your shopping cart.
You can easily remove cookies through your browser on your computer or mobile device. For instructions on settings for cookies and how to delete cookies view the "Help" function in your browser. You can choose to decline cookies, or you can specify that you want to receive a notification each time a new cookie is sent to your computer or mobile device.
Remember that if you choose to decline cookies, you will not be able to use all functions on the Web site.

Cookies from third parties
We use third party cookies to collect statistics for analysis tools such as Google Analytics. These are both permanent and temporary cookies (session cookies). The permanent third-party cookies are stored a maximum period of 6 months on your computer or mobile device.

The site Twins International BV links to other sites which we do not supervise. We accept no responsibility for the protection of personal data or the content of these websites, but we provide these links to make it easier for our visitors to learn more about specific topics and make them easy to find.

The content of this website is copyrighted and owned by Twins International BV is a registered trademark.

Administrator of personal data:
Twins International BV
Rudolf Dieselweg 38 A
5928 RA Venlo-Blerick | The Netherlands
E-mail: [email protected]

CoC nr.: 12029870
VAT NO. NL806422300B01

* We'll never share your email with anyone else.
Do you have questions?
Please contact our customer service
My account
You are not logged in. Log in to make use of all the benefits. Or create an account now.
Your cart is empty
Search suggestions
No products found...
By using our website, you agree to the usage of cookies to help us make this website better. Hide this message More on cookies »